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Current vacancies

Product Manager

Boston, MAProduct ManagementPermanent (Full-Time or Part-Time)Product

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Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

Do you enjoy building customer-centric journeys that help users get their specific job done? Are you excited by conducting experiments to understand customer behaviour? Do you love using data to make decision making simpler? Well, we are looking for an inquisitive, customer-focused Product Manager to iteratively build and optimise our online customer experience. At Simply Business, we aim to be simpler, smarter and always on the side of small business. You will support a Senior Product Manager in defining and coordinating the complete end to end journey from acquisition to sale to support. 

You will be comfortable working in ambiguity, but will create an actionable plan to lead the team to clear, specific learnings and outcomes. This is a great opportunity for the right person to not only improve our existing online experience, but also implement the vision for how we deliver an even better experience for customers.

Your Responsibilities:

  • Collaborate with a senior product manager to understand the problems and opportunities in our global, online customer journey
  • Understand how customers progress through our online journey and identify points of friction
  • Manage a backlog of experiments and product improvements that will de-risk our assumptions and drive learnings as well as financial benefits
  • Partner closely with cross-functional business teams to test and deliver your solutions
  • Work with stakeholders from around the business, such as marketing, insurance product, operations and finance, to identify opportunities, communicate and explain changes, and prioritise requests
  • Become an expert in the key lifecycle metrics for customer success, able to identify the areas of biggest impact, articulate the needs and expectations of business stakeholders, and contextualise those with trends in user behaviour and data analysis

Your Skills:

  • Be a systems thinker who uses continuous discovery experimentation to understand the needs of your customers and insurance carriers
  • Challenge the existing approaches and ideas of others, as well as your own
  • Formulate the roadmap for your area, ensuring alignment to strategic priorities
  • Proactively engage stakeholders to keep them abreast of the latest learnings and results
  • Rapidly build knowledge of your domain and assess opportunities
  • Define KPIs to measure the success of your approach and your product
  • Manage relationships with any 3rd parties related to your product
  • Champion Build Measure Learn, creating a culture of innovation and continuous improvement within the product management discipline, especially in discovery methodologies
  • Suggest opportunities to improve Simply Business based on new technologies, competitors/like-minded businesses, future thinking, and more

Delivery:

  • Work closely with the Tech lead and team to plan sprints, releases and coordinate across dependent products and teams
  • Prioritise and set the team direction, creating a sense of urgency and momentum
  • Break down your deliverables into smaller value chunks and iterate through delivery, releasing value early wherever possible
  • Coordinate with key stakeholders to launch features (both externally and internally)

Your Experience:

  • Experience iterating and improving online journeys that resulted in demonstrable improvements in customer adoption/usage of your products
  • Influencing stakeholders with different objectives to align on a common solution
  • Ability to rapidly gain in-depth knowledge of your product’s domain
  • A love of collaboration and experience in leading varied groups to swift decisions
  • Good technical understanding of your products/features
  • Excellent critical thinking and decision making skills
  • Experience working with Agile projects
  • Strong bias to action over deliberation
What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• Annual company trip, regular outings, and volunteer opportunities 
• An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more 

Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process. 

Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/ 

What's going on with work from home and return to the office?

More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we’re thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives.

We’re shifting to a hybrid working model, so we’ll have employees working virtually and in the office at any given time.

We’re also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that’s what we call our offices) most likely once every few weeks. That said, there’s no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.

If you’re wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it’s perfectly normal.

Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person).  If it looks like you could be a good fit for the role, we’ll ask you to interview on Zoom – you’ll need WiFi and a laptop, or a 4G-enabled smartphone. If you don’t have access to either of these, or you need support with your application, get in touch with us at [email protected] Similarly, please email us with any questions or if you want to pause your application for a bit – we’ll be happy to keep you updated on future opportunities like the one above.
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*Harborway Insurance policies are underwritten by Spinnaker Insurance Company and reinsured by Munich Re, an A+ (Superior) rated reinsurance carrier by A.M. Best. Harborway Insurance is a trade name of Simply Business, Inc., which is a licensed insurance producer in all 50 states and the District of Columbia.

© Copyright 2021 Simply Business. All Rights Reserved. Simply Business, Inc. is a licensed insurance producer in all U.S. States and the District of Columbia. Simply Business has its registered office at Simply Business, 1 Beacon Street, 15th Floor, Boston, MA, 02108. In the state of California, we operate under the name Simply Business Insurance Agency, Inc., License #0M20593. In the state of New York we operate under the name Simply Business Insurance Agency. In the state of Texas we operate under the name, U.S. Simply Business, Inc. For more information, please refer to our Privacy Policy and Terms & Conditions.