1st February 2019 • 5-minute read
7 Reasons Why Your Business Should Use Chatbots
As you look over your business strategy and marketing tools, chatbots should definitely be taken into consideration. If you are unfamiliar…
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18th January 2019 • 4-minute read
10 Ways to Deal When Your Customer Isn’t Actually Right
The customer is always right — great advice or one of the worst statements to ever exist? I tend to lean toward the latter option because…
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7th January 2019 • 4-minute read
Giving Gifts to Customers: How To Do It Right
Whether it’s the holidays, you’re improving your customer service, or you’re trying to formulate a customer retention program, gift giving…
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6th December 2018 • 5-minute read
Here’s How to Get Customers During Your Off-Season
The off-season for any business can be a scary time, especially if you’re just starting out your business. After all, how do you know what…
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28th November 2018 • 5-minute read
Got a Customer From Hell? Here’s What to Do
Everyone has a horror story about a customer from hell, and I’d like to tell you about mine. I had a client hire me to write a couple of…
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12th November 2018 • 8-minute read
Tips & Tricks on How to Get Repeat Customers
I want you to think about your favorite business, whether it’s a local shop, restaurant, etc. What are the things that make it stand out to…
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6th November 2018 • 6-minute read
How to Make Sure Your Business Shows up in Google Searches
As a business owner, you know the importance of making sure that you have exposure in as many places as possible. That’s why you took the…
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24th September 2018 • 8-minute read
How to Deal With Customer Complaints
One of the most unpredictable parts of running your own business in the digital age is online customer reviews – especially complaints. No…
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