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Help Center

Got questions about your policy? We're here to help.*

I need to add an Additional Insured to my policy.

No problem! An Additional Insured can be added by logging into your account:

  1. Log into Dashboard
  2. Click on “Policy Details and Documents” button
  3. Under Documents section, click on “Get a certificate of insurance”
  4. Click through and fill in requested information
  5. Based on information input, the COI will be sent to the service department to complete (adding waiver of subrogation, PNC endorsement, additional warden)
  6. If only adding an Additional Insured or Certificate Holder the COI will be automated and immediately sent to the PH

I'm unable to find my policy documents.

We’re here to help! Check your email’s spam or junk folder first (a lot of times, they can end up there). You also can find them in your online account.

  • Log into Dashboard
  • Click on “Policy details and Documents”
  • All policy documents are listed under “Documents”
  • This includes Policy Schedule, Application Summary, Receipt, Blank COI, and previously requested COIs, etc.

I need my Certificate of Insurance (COI).

Your COI provides proof of your insurance policy. To get yours, please send us your details here or give us a call at 1-855-769-6958.

I need to update my policy or payment details.

If you need to change your payment details, we recommend calling us directly at 1-855-769-6958 (we can’t take card payments over email). For policy changes, call or email us at [email protected].

My address keeps getting declined.

That’s frustrating! It may be getting declined because the zip code doesn’t match the state, or you’re using a P.O. box. Give us a call at 1-855-769-6958 so we can help.

I want to change the information on my policy.

You absolutely can! Just give us a call at 1-855-769-6958 or email us at [email protected] so we can take care of that for you.

I need to change the business name on my policy.

We can take care of that for you. Just give us a call at 1-855-769-6958 or email us at [email protected]. Be sure to email us from the account associated with your policy.

I want to change my coverage limits.

We can help. Just give us a call at 1-855-769-6958 or email us at [email protected] from the account associated with the policy you want to change.

*By requesting one of the services above, You represent and warrant to Simply Business that You are doing so on behalf of the policyholder. Please be advised that insurance coverage cannot be added, deleted, or otherwise changed until it is confirmed in writing by Simply Business or your insurance carrier.

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Make a Claim

Call us at 1-855-769-6958 or send an email to [email protected] so we can transfer you to the appropriate claims handler.


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*Harborway Insurance policies are underwritten by Spinnaker Insurance Company and reinsured by Munich Re, an A+ (Superior) rated insurance carrier by AM Best. Harborway Insurance is a brand name of Harborway Insurance Agency, LLC, a licensed insurance producer in all 50 states and the District of Columbia. California license #6004217.

© Copyright 2023 Simply Business. All Rights Reserved. Simply Business, LLC is a licensed insurance producer in all U.S. States and the District of Columbia. Simply Business has its registered office at Simply Business, 1 Beacon Street, 15th Floor, Boston, MA, 02108. In the state of California, we operate under the name Simply Business Insurance Agency, Inc., License #0M20593. In the state of New York we operate under the name Simply Business Insurance Agency. In the state of Texas we operate under the name, U.S. Simply Business, Inc. For more information, please refer to our Privacy Policy and Terms & Conditions.