Help Center

I need to add an Additional Insured to my policy.

No problem! An Additional Insured can be added by logging into your account:

1. Log into Dashboard
2. Click on “Policy Details and Documents” button
3. Under Documents section, click on “Get a certificate of insurance”
4. Click through and fill in requested information
5. Based on information input, the COI will be sent to the service department to complete (adding waiver of subrogation, PNC endorsement, additional warden)
6. If only adding an Additional Insured or Certificate Holder the COI will be automated and immediately sent to the PH

I'm unable to find my policy documents.

We’re here to help! Check your email’s spam or junk folder first (a lot of times, they can end up there). You also can find them in your online account.

• Log into Dashboard
• Click on “Policy details and Documents”
• All policy documents are listed under “Documents”
• This includes Policy Schedule, Application Summary, Receipt, Blank COI, and previously requested COIs, etc.

I need my Certificate of Insurance (COI).

Your COI provides proof of your insurance policy. To get yours, please send us your details here or give us a call at 1-855-769-6958.

I need to update my payment details.

You can do this right on the first page of the Customer dashboard when you log in to your account.

1. Log into Dashboard
2. Click on “Payment Details”
3. Click on “Update payment details”
4. Enter your new card information and click "Update Card."

My address keeps getting declined.

That’s frustrating! It may be getting declined because the zip code doesn’t match the state, or you’re using a P.O. box. Give us a call at 1-855-769-6958 so we can help.

I want to change the information on my policy.

You absolutely can! Just give us a call at 1-855-769-6958 or email us at [email protected] so we can take care of that for you.

I need to change the business name on my policy.

We can take care of that for you. Just give us a call at 1-855-769-6958 or email us at [email protected]. Be sure to email us from the account associated with your policy.

I want to change my coverage limits.

We can help. Just give us a call at 1-855-769-6958 or email us at [email protected] from the account associated with the policy you want to change.

I’m trying to set up an account, but my email is being rejected.

This can happen if you had a policy with us that had been cancelled. Not to worry. Just give us a call at 1-855-769-6958 or email us at [email protected] and we’ll get it fixed for you.

I received a Single Member LLC Rejection Letter from Amazon.

For liability purposes, we need to have your legal name and not that of your LLC. You will need to update this information with Amazon.

In your Amazon seller central portal, go to the Tax Information Interview section. There should be an area to update your Tax Identity.

In the Name section, please make sure the name shown is the same as on your tax return.

In the Business section, please make sure it displays your legal business or trade name.

I’m having trouble uploading my COI to Amazon.

Make sure you are uploading the Amazon-specific COI. This can be found in your customer account. The COI will have the word Amazon in the title. Your policy information needs to match your Amazon seller account.