Online business insurance is a new and growing market that allows our customers to get the best of both worlds: the convenience of a digital experience and the ability to chat on the phone with an agent.
Most customers are quick to indulge in the convenience of online insurance shopping, while some are more likely to pick up the phone and call their reliable agent. It's true that most customers like both — shopping online and calling an agent when they want an expert opinion.
This inspired a question that we're answering below: What's the difference between shopping for business insurance online vs. working with an agent?
My name is Monique, I am a licensed insurance agent with a commitment to staying up-to-date with the latest industry trends. I am well-equipped to provide reliable and informed advice to help clients navigate buying insurance, and I took a stab at answering the questions we raised above, based on my experience working at Simply Business.
Purchasing insurance online can be quick, easy, and efficient, and can be done from anywhere, at any time.
The concept is easy: Provide some basic information about your business and you will get a quote in moments.
Here are a few more benefits of buying insurance online:
Similar to purchasing online, buying insurance via the phone has its own benefits. A live agent can work with you to identify the appropriate type of insurance and amount of coverage your business may need.
Here are some additional benefits of purchasing insurance with a licensed agent via the phone:
Now that we've highlighted the qualities of each option individually, let's explore how important they are when combined.
Research indicates that during the online purchase phase, customers are more likely to make phone calls, which often lead to discovering the most competitively priced insurance coverage. By combining the convenience and speed of online transactions with personalized guidance from a representative, business owners can make informed coverage decisions while enjoying a seamless experience.
As you can see, the real convenience is the ability to purchase coverage with an insurer who provides the best of both worlds. Studies show that 74% of consumers research insurance purchases online, but only 25% then purchase online. These numbers speak volumes.
At Simply Business, we offer convenient options to purchase insurance coverage. Having the freedom to choose the one that suits you best is priceless. Allow me to outline how we ensure convenience for you:
Every situation is unique, which is why it is crucial to choose an insurance company that offers the flexibility of both online and phone options to meet your specific needs.
Insurance expert by day and woman of letters by night, I'm bringing together my passions by writing and developing all sorts of content for Simply Business. I enjoy learning new things, especially if it involves helping small business owners. Fun fact: I was an eyelash technician, so I know what it's like to run a small business. Trust me -- it isn't easy.
This content is for general, informational purposes only and is not intended to provide legal, tax, accounting, or financial advice. Please obtain expert advice from industry specific professionals who may better understand your business’s needs. Read our full disclaimer
*Harborway Insurance policies are underwritten by Spinnaker Insurance Company and reinsured by Munich Re, an A+ (Superior) rated insurance carrier by AM Best. Harborway Insurance is a brand name of Harborway Insurance Agency, LLC, a licensed insurance producer in all 50 states and the District of Columbia. California license #6004217.